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COVID-19 policies and procedures (Updated 1/8/22):

  • You must respond to the COVID-19 screening questions which Susan will email to you the day before each appointment, including questions about your vaccination/booster status. If any of your answers to symptom/exposure questions are YES, you'll need to call/text Susan as soon as possible to discuss whether it is safe for you to come.

  • 24 hour advance notice is required when cancelling or rescheduling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to provide 24-hour advance notice, you will be charged the full amount of your appointment. That said, Susan understands that emergencies arise - family, illness, COVID exposure, weather, work, etc.  There is no penalty if you wake up with symptoms and need to cancel on day of your appointment. If that should occur, just let Susan know as soon as possible. If your cancellation/rescheduling becomes chronic, Susan reserves the right to require non-refundable payment in advance of service.

  • When you arrive, please call/text to let Susan know you are here.  Do not come to the door until instructed to do so. Susan may not respond immediately if she is in the middle of disinfecting the treatment room.

  • You and anyone accompanying you must always wear a face mask or covering when in Susan’s office, except when/if it needs to be removed for treatment.  Please advise Susan in advance if anyone will be coming along with you. Contact Susan in advance with any questions or concerns about this policy.

  • On entering the building, you will be screened for COVID-19 symptoms and asked to use hand sanitizer before being escorted to the treatment room.

  • Please bring bottled water for hydration. Filtered water will be available on request. Please bring no food unless it is necessary.

  • Please bring a clean pair of socks to put on to walk to and from the treatment table. Socks may be removed once you are on the table.

  • And then, relax and enjoy your session!


Download a PDF version of these new policies and info on The “You”, “Me”, and “We” Zones in Susan’s Treatment Room.  

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