Insurance, Scheduling, & Getting the Most Out of Your Session

 

 

On this page, you'll find various tips and resources to help you get the most out of your sessions...from scheduling and preparing, to insurance and follow-up.  The goal here is for you to have the best healing experience, and the best value for your hard-earned dollars.

Insurance

  • I do not accept insurance.  Payment is due at the time of service, and you’re welcome to pay with cash, check, or credit/debit card.  If you’d like to pay via HSA/FSA card, please bring an alternate form of payment just in case the transaction won’t go through.

  • Receipts for your records: I will provide receipts via MassageBook with a CPT code and my credentials for you to have on file to document medical expenses. 

  • Receipts for you to submit to your insurance company for possible reimbursement: With a prescription from your medical doctor or other healthcare provider who can diagnose, I can provide you with MassageBook receipts that are fully coded for you to submit to your insurance for possible reimbursement. Fully coded receipts contain both a diagnosis code known as an ICD code, and a treatment code known as a CPT code. Insurance companies typically require both of these codes in order for them to possibly reimburse you. HSA/FSA accounts typically don't require an ICD diagnosis code, but you'll want to confirm that.  

  • If you plan on submitting to insurance, you will need to ask your healthcare provider for a prescription for "manual therapy/massage therapy for {your area of pain + ICD diagnosis code}".  Please also ask that they include "Licensed Massage Therapist" as the provider specialty. 

  • Please note that submitting a prescription and a coded receipt does not constitute a guarantee of reimbursement from your insurance company. 

  • If you are on Medicare or are of Medicare age, your receipts will only contain a CPT code. I cannot include an ICD code, even with a doctor's prescription.

Tips for getting the most out of your sessions

  • It sounds silly, but write your check/count out your cash/select your credit card before you head over to my office.  And take a look at your calendar to get an idea of when you might like to come back. Why? Because at the end of a session where you’ve moved into a deep state of relaxation, simple tasks such as these can leave you befuddled.  After I’ve received treatment, my brain feels like yummy, gooey pudding, so I try to take care of these tasks in advance. 

  • Arrive early enough to sit in your car for a few minutes before your appointment. Use this time to begin your transition from the outside world into your personal “healing space”.  Reply to those last few texts and then silence your phone. Jot your last few memos. Sip some water. Take a few cleansing breaths and begin to notice how you feel in this moment.  This will give you a head start on relaxing and healing.

  • Pay and reschedule at the beginning of your session, if you prefer, so that you can stay in your "healing space" right through the end of your time here.

  • Use your appointment reminder email or text as a cue to visit MassageBook and schedule your next session.  

About my hours...

My schedule is an ever-evolving thing, and I love that!  While for convenience, I post fixed hours on my website and on MassageBook, my schedule shifts and morphs to accommodate client needs.  I don’t work on Fridays or Saturdays, but on Sundays through Thursdays, if there’s a time that you’d like to come, but it never seems to be available, please let me know.  I'll do my best to accommodate.

Last minute openings

I've been blessed lately with a schedule that's booked for 4-5 weeks out, which is incredible but can make it tough for clients to get in. So to help, I'll send out emails to make clients aware of last minute openings within the next few days.

 

To plan for consistent care in the future...at the times that work best for you, please consider booking a few sessions out. We can always adjust if needed. Call/text/email or click the Book Now button.

MassageBook: Helpful tips for online scheduling

You'll always be welcome to call, text, or email me to schedule an appointment. But the easiest way to schedule (existing clients only) is through MassageBook.  Just click the Book Now button.

Creating your MassageBook profile

  • The first time that you visit MassageBook to schedule online, you'll be prompted to create a profile, which involves sharing only your name, cell #, email address, and setting a password. If you already have a MassageBook profile from scheduling with another practitioner or clinic, you’re all set.

  • Existing clients: You’ll need to use the same email address that you provided me as part of the client intake process.

  • New clients: You can see my available appointment times, but you’ll need to contact me directly to schedule your first appointment. Why?  Because I want to make sure that my service offerings will be the best fit for your needs.

  • You’ll then be able to see my calendar and select the date/time that works best for you.  Please plan on a 90 minute session for your first visit.  After that, you can choose 60, 75, or 90 minute sessions. 

  • MassageBook can be a bit temperamental and sometimes, it won’t let people book or it tells them I’m all booked up.  If that happens, please just take a look at my calendar and text/email me with the appointment time you’d like.

  • As soon as you schedule your appointment, either online or directly with me, you’ll receive an automated confirmation email from MassageBook. If you don't receive a confirmation email within a few moments, your appointment isn't actually scheduled. Please try again or contact me directly.

Appointment reminder emails and texts

  • As soon as you schedule your appointment, either online or directly with me, you’ll receive an automated confirmation email from MassageBook.  If you don't receive a confirmation email within a few moments, your appointment isn't actually scheduled. Please try again or contact me directly.

  • The day before your appointment, you’ll receive an automated reminder email from MassageBook. 

  • Also on the day before your appointment, you’ll receive a personal reminder text directly from me, asking you to reply yes to acknowledge, and reminding you to respond to a COVID screening questionnaire.

  • A few hours before your appointment, you’ll receive an automated reminder text from MassageBook.

Please DO NOT REPLY to any reminder emails/texts coming from MassageBook.  Please contact me directly or login to your MassageBook account with any concerns.

Forms

A printable, customizable card to pull out when you're feeling energetically depleted

A form to use for tracking the effects of a session with me, or with any other practitioner. It empowers you to notice how you're really doing, and can help you to get the most out of each treatment.  Capture your noticings with a comment, emoji, or 0-10 rating scale.  Do whatever resonates with you, since this form is for YOU!  

An updated guide to practices and procedures relating to COVID-19, as well as The “You”, “Me”, and “We” Zones in Susan’s Treatment Room. 

After you speak with Susan to schedule your first appointment, she may ask that you have your physician sign this form before receiving treatment. This may be necessary for certain conditions, including but not limited to a brain/spinal cord injury, surgery, or congenital condition.