Insurance, Scheduling, & Getting the Most Out of Your Session
On this page, you'll find various tips and resources to help you get the most out of your sessions...from scheduling and preparing, to insurance and follow-up. The goal here is for you to have the best healing experience, and the best value for your hard-earned dollars.
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Insurance
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Susan does not accept insurance. Payment is due at the time of service, and you’re welcome to pay with cash, check, or credit/debit card. If you’d like to pay via HSA/FSA card, please bring an alternate form of payment just in case the transaction won’t go through.
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Receipts for your records: Susan will provide receipts via our scheduling platform, Jane, with a CPT code and her credentials for you to have on file to document medical expenses.
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Receipts for you to submit to your insurance company for possible reimbursement: With a prescription from your medical doctor or other healthcare provider who can diagnose, Susan can provide you with Jane receipts that are fully coded for you to submit to your insurance for possible reimbursement. Fully coded receipts contain both a diagnosis code known as an ICD code, and a treatment code known as a CPT code. Insurance companies typically require both of these codes in order for them to possibly reimburse you. HSA/FSA accounts typically don't require an ICD diagnosis code, but you'll want to confirm that.
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If you plan on submitting to insurance, you will need to ask your healthcare provider for a prescription for "manual therapy/massage therapy for {your area of pain + ICD diagnosis code}". Please also ask that they include "Licensed Massage Therapist" as the provider specialty.
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Please note that submitting a prescription and a coded receipt does not constitute a guarantee of reimbursement from your insurance company.
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If you are on Medicare or are of Medicare age, your receipts will only contain a CPT code. I cannot include an ICD code, even with a doctor's prescription.
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Tips for getting the most out of your sessions
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It sounds silly, but write your check/count out your cash/select your credit card before you head over to my office. And take a look at your calendar to get an idea of when you might like to come back. Why? Because at the end of a session where you’ve moved into a deep state of relaxation, simple tasks such as these can leave you befuddled. After I’ve received treatment, my brain feels like yummy, gooey pudding, so I try to take care of these tasks in advance.
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Arrive early enough to sit in your car for a few minutes before your appointment. Use this time to begin your transition from the outside world into your personal “healing space”. Reply to those last few texts and then silence your phone. Jot your last few memos. Sip some water. Take a few cleansing breaths and begin to notice how you feel in this moment. This will give you a head start on relaxing and healing.
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Pay and reschedule at the beginning of your session, if you prefer, so that you can stay in your "healing space" right through the end of your time here.
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Use your appointment reminder email or text as a cue to visit MassageBook and schedule your next session.
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Susan's schedule is an ever-evolving thing, and she loves that! While for convenience, she post fixed hours on her website and scheduling platform, Jane, her schedule shifts and morphs to accommodate client needs. Susan doesn't work on Fridays or Saturdays, but on Sundays through Thursdays, if there’s a time that you’d like to come, but it never seems to be available, please let us know. We will do our best to accommodate.
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Last minute openings
Susan has been blessed lately with a schedule that's booked for 4-5 weeks out, which is incredible but can make it tough for clients to get in. So to help, we will send out emails to make clients aware of last minute openings within the next few days.
To plan for consistent care in the future...at the times that work best for you, please consider booking a few sessions out. We can always adjust if needed. Call/text/email or click the Book Now button.
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Jane: Helpful tips for online scheduling
You'll always be welcome to call, text, or email to schedule an appointment. But the easiest way to schedule (existing clients only) is through Jane. Just click the Book Now button.
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Creating your Jane profile
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The first time that you visit Jane to schedule online, you'll be prompted to create a profile, which involves sharing only your name, cell #, email address, and setting a password. If you already have a Jane profile from scheduling with another practitioner or clinic, you’re all set.
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Existing clients: You’ll need to use the same email address that you provided me as part of the client intake process.
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New clients: You can see my available appointment times, but you’ll need to contact us directly to schedule your first appointment. Why? Because we want to make sure that Susan's service offerings will be the best fit for your needs.
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You’ll then be able to see her calendar and select the date/time that works best for you. Please plan on a 90 minute session for your first visit. After that, you can choose 60, 75, or 90 minute sessions.
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As soon as you schedule your appointment, either online or directly through text/email, you’ll receive an automated confirmation email from Jane. If you don't receive a confirmation email within a few moments, your appointment isn't actually scheduled. Please try again or contact us directly.
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Appointment reminder emails and texts
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As soon as you schedule your appointment, either online or directly, you’ll receive an automated confirmation email from Jane. If you don't receive a confirmation email within a few moments, your appointment isn't actually scheduled. Please try again or contact me directly.
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The day before your appointment, you’ll receive an automated reminder email from Jane.
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Also on the day before your appointment, you’ll receive a personal reminder text directly from Susan's office, asking you to reply yes to acknowledge, and reminding you to respond to a COVID screening questionnaire.
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A few hours before your appointment, you’ll receive an automated reminder text from Jane.
Please DO NOT REPLY to any reminder emails/texts coming from Jane. Please contact us directly or login to your Jane account with any concerns.
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Cancellation Policy
24 hour advance notice is required when cancelling or rescheduling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to provide 24 hour advance notice you will be charged the full amount of your appointment. Susan certainly understands that emergencies arise - family, illness, weather, work, etc. And of course, with the current COVID-19 concerns, there is no penalty if you wake up with cold or flu symptoms and need to cancel on the day of your appointment. If that should occur, just let Susan know as soon as possible and we'll find a solution that works for both of us. If your cancellation/rescheduling becomes chronic, Susan reserves the right to require non-refundable payment in advance of service.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, Susan will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session cost. Out of respect and consideration for Susan and for other clients, please plan accordingly and be on time.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their missed appointment.
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Forms
A printable, customizable card to pull out when you're feeling energetically depleted
A form to use for tracking the effects of a session with me, or with any other practitioner. It empowers you to notice how you're really doing, and can help you to get the most out of each treatment. Capture your noticings with a comment, emoji, or 0-10 rating scale. Do whatever resonates with you, since this form is for YOU!
An updated guide to practices and procedures relating to COVID-19, as well as The “You”, “Me”, and “We” Zones in Susan’s Treatment Room.
After you speak with Susan to schedule your first appointment, she may ask that you have your physician sign this form before receiving treatment. This may be necessary for certain conditions, including but not limited to a brain/spinal cord injury, surgery, or congenital condition.